Last updated: Friday 14 September, 2018
Housing Advocacy Caseworker

About the Job

Salary: £29,316 F.T.E. (Scale 6 of Citizens Advice Westminster Salary Framework)
Hours: 24 hours (3 days per week)
Contract: 12 months Fixed Term with the possibility of extension
We are looking for an experienced and dynamic individual to join our team to provide a high quality in-depth specialist advice and casework service on the full range of Housing issues for local residents in the City of Westminster.
Based at our offices in Paddington, with outreach sessions delivered at community venues across Westminster, the post holder will:
Provide an efficient and effective generalist advice service on Debt and Benefits issues as well as in-depth specialist advice and casework on the full range of Housing issues, that meets quality standards and achieves performance targets
Provide advocacy (including conducting talks, presentations and written reports), and representation for families and individuals facing crisis, to prevent and alleviate homelessness and address housing problems
Support the development of the organisation’s generalist advice team in their knowledge and experience of Housing issues
Identify and highlight policy and campaigns issues with a view to influencing policy and effecting change.
You will need to demonstrate:
Citizens Advice’s Certificate in Generalist Advice Work or other equivalent qualification or training
Two years (full-time equivalent) post certificate experience of providing generalist advice in Debt and Benefits issues,
Two years (full-time equivalent) of providing good quality in-depth specialist Benefits advice, casework and representation on the full range of Housing matters.
As the successful candidate you will need to be highly motivated with good interpersonal skills and a proactive approach to service delivery. You will be able to demonstrate effective organisational skills, with the ability to cope under pressure whilst maintaining standards. A commitment to working in a multi-cultural environment is essential.
To apply, please download an application pack via our website: OR via post sending an A4 SAE to: Job Ref HAC 09.2018, Recruitment, Citizens Advice Westminster, 21a Conduit Place, London, W2 1HS.
Closing Date: Friday 5th October 2018, 12pm Interview Dates: Week commencing 15th October 2018
If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.
Citizens Advice Westminster is an Equal Opportunities employer and supports the London Living Wage.