Last updated: Tuesday 22 December, 2020
Gateway Supervisor

About the Job

Salary: £17,860 Pro Rata [£29,768 F.T.E] Scale 5, Band 1
Hours: Part-time – 3 days per week
Contract: Permanent
The Organisation
Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that are available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.
The Opportunity
A new opportunity has arisen for a Gateway Supervisor to join our offices in Paddington. We are looking for an experienced and proactive individual who is actively seeking the next challenge in their career path and who will play an integral part in moving our organisation forward. The post holder will work with the Performance and Quality Manager to recruit, train and develop volunteers in the Gateway role; answering client enquiries by phone, face-to-face and online. You will supervise Gateway Assessors and check their work for quality assurance purposes, ensuring they reach the required competency for their role; and work collaboratively with colleagues and encourage good teamwork, clear lines of communication and common practices within the organisation.
The Ideal Candidate
The successful candidate will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base; and have a minimum of 1 year's full-time equivalent experience of training, supervising and assessing volunteers and a minimum of 2 years’ full-time equivalent experience of working in an advice setting.
What We Offer
In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay and an annual season ticket loan. We provide development opportunities and all employees have access to a free employee assistance service.
To apply, download an application pack (and see the Job Description and Diversity Monitoring Form) here:
Closing Date: Monday 18th January 2021, 5:00pm
Assessment and Interview Date: Friday 5th February 2021
If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.
Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race.