Complaints procedure
We welcome any complaints you may have because we value your custom and we are constantly trying to improve our products and services. Your complaint will be kept confidential and dealt with fairly, effectively and promptly.
Your complaint will be acknowledged within three working days and a likely timescale provided for resolving the dispute. We will keep you informed about the progress of your complaint.
You can contact us via our online feedback form or alternatively you can reach us by email, phone, fax or mail using the following contact information. Please include as much information as possible with your complaint, so that we know which products or services we need to improve.
Legal Action Group
The National Pro Bono Centre
48 Chancery Lane
London WC2A 1JF
Tel: 020 7833 2931
Fax: 020 7837 6094
Email: lag@lag.org.uk
If this is unsatisfactory, you can use the EU online dispute resolution portal: ec.europa.eu/consumers/odr.