29.20Investigation into a complaint against Wokingham Borough Council (reference number: 14 000 933)
It had been maladministration on the part of Wokingham in that it had (i) failed to review Mrs X’s care home placement at least yearly, so as to check that the care home was providing Mrs X with adequate care; and (ii) failed adequately to respond to concerns raised by Mrs X’s daughter. As a result Mrs X had suffered about three years of inadequate care involving under stimulation, significant loss of weight and inadequate promotion of her wellbeing. The Ombudsman recommended Wokingham to pay £3,500.00 to Mrs X and £500.00 to her daughter.