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Vicky Ling is a consultant specialising in legal aid practice and a founder member of the Law Consultancy Network.
Having considered complaints from the client’s point of view in the last issue, this article looks at the impact on caseworkers and how the...
Good complaints handling is about looking at things from a client’s point of view.
Tips for passing Legal Aid Agency peer review.
A new edition of LAG’s Legal Aid Handbook is on the way, but the 2020/21 edition is still a good buy!
For legal advice charities, having a fundraising strategy is key to making their agency sustainable and managing financial risk.
Some approaches to setting targets.
Time management tips for practitioners juggling home responsibilities with remote working.
Demystifying the Legal Aid Agency’s reporting systems for controlled work and crime lower.
LAPG’s new course for private practice is just what you need.
The Legal Aid Agency’s tips on getting certificate applications right.