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Vicky Ling is a consultant specialising in legal aid practice and a founder member of the Law Consultancy Network.
Supervising solicitors in not-for-profit agencies play a vital part in maintaining standards and, as such, carry a lot of responsibility, so...
Good client care requires more than a policy to ensure complaints are dealt with appropriately: it covers all stages of a matter and involves everyone...
Last year saw the pilot of the Legal Aid Practitioners Group’s new practice management course. Vicky Ling sets out what the course involved and...
The success of a recent project featuring webcams and online booking suggests clients are more willing and able to access and use online advice...
When obtaining an expert’s report, it’s important to ensure you know who’s going to pay for it, or you may find yourself out of...
Ensuring staff at all levels of your firm know what’s expected of them, and where they can turn if they’re struggling, can prevent a host...
It’s natural to worry about complaints, but if you have good procedures in place you may be able to avoid them or at least mitigate any damage...