Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

A new opportunity has risen for a Housing Adviser/Caseworker to join our offices in Paddington. We are looking for an experienced and proactive individual, who will play an integral part in moving our organisation forward. We are seeking an individual who are looking for the next challenge in their career path, who is able to demonstrate in-depth housing advice knowledge and casework experience. The post holder will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.

The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth casework on the full range of housing issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy. We provide development opportunities and all employees have access to a free employee assistance service.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.