Facts: Leicester had placed S in the Newcastle on Tyne area, for reasons connected with her education, but then decided to terminate that provision (the educational course having ended) and accommodate S in residential accommodation in the Leicester area. S utilised the complaints procedure, but her complaints were rejected.

Judgment: Leveson J held that it had been unlawful for Leicester to decide to change provision without first undertaking a re-assessment with an appropriate degree of formality. The complaints process had not corrected this flaw but had added one in that it had taken into account a new factor which S had not had the opportunity to address. However, the stage 3 complaints panel had not been required to reach its own conclusions as to the facts.