Chapter 1: Read this before you start! >CHAPTER 1Read this before you start!1.1Introduction1.3The LAA Manual1.5Client and Cost Management System (CCMS)1.9Training and support1.10Case management roles1.11Billing roles1.12Office manager1.13Making applications and supervision1.20Declarations1.21Notifications1.24Expiry dates1.26Assigning counsel1.27Payments on account1.28Trouble-shooting1.31The LAA website1.38Civil and family – key documentation1.38The Standard Contract 2013, 2014 or 20151.43The Standard Contract Specifications1.46Guidance1.49Eligibility guidance1.50Regulations and guidance1.53Costs assessment guidance1.55Fee exemption and remission1.56Criminal defence – key documentation1.56The 2017 Crime Contract1.58The Crime Specification and regulations1.61Eligibility guidance1.64Costs assessment guidance1.66Logos1.67This handbook