Key performance indicatorsKey performance indicators (KPIs)Financial and contract managementContract managementFinancial and contract managementContract management
20.18The LAA monitors organisations remotely, using the data they supply as a matter of course when applying for funding or claiming at the end of the case. You need to be able to monitor your own performance against these.
20.19The Standard Contracts include key performance indicators (KPIs). See chapter 19 for more information about KPIs.